영상기록물 Woolies shuts down major payment system after customer's are scammed
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woolworths was forced to shut down a payment system after some Everyday Rewards members were exploited by scammers.
The supermarket giant has temporarily removed the Everyday Pay option from its Everyday Rewards app after several customers were affected by a 'sophisticated external phishing scam'.
Everyday Pay is a payment method within the Everyday Rewards app which allows members to save their debit and credit cards in a wallet and KetoXplode Stiftung Warentest pay via QR code at the checkout.
The feature, which also allows customers to buy and store gift cards in their wallet, means that customers can both pay and scan their Everyday Rewards card in one action, rather than scanning their card and paying separately.
The supermarket giant Woolworths has temporarily removed the Everyday Pay option from its Everyday Rewards app after several customers were affected by a 'sophisticated external phishing scam'.
But several Everyday Pay users mistakenly gave away their personal information to scammers who were then able to legitimately access their accounts.
Woolworths confirmed on Tuesday that the Everyday Pay QR payment option was now 'turned off' for all users while they investigated.
'Unfortunately, we have identified a small number of Everyday Pay users who have been personally targeted by a sophisticated external phishing scam, which has led to them providing their details to scammers,' an Everyday Rewards spokesperson said.
'We are supporting those who were affected.'
'We want to reassure our members that our Everyday Pay systems and data remain secure and have not been compromised.
'While it was temporarily unavailable last week, the Everyday Pay wallet continues to be available for gift cards - which can be purchased, stored and used for in-store and online purchases.'
Several Everyday Pay customers took to social media to complain about the payment system being down.
Several Everyday Pay customers took to social media to complain about the payment system being down
'What's happening with your Everyday Pay app?!' one user on X asked.
'Days and days without being able to use the QR reader at the till. #pointless'.
The supermarket giant apologised for the inconvenience and revealed it was now working on updating its systems.
'We are now taking this opportunity to review and simplify our in-store Everyday Pay checkout experience, and as a result, QR payments may remain unavailable while we work through this process,' a spokesperson added.
It's understood that regular card transactions and Everyday Rewards loyalty card scans are not affected.
Gift cards stored in the Everyday Wallet were temporarily unavailable last week but can now be accessed in the Everyday Pay wallet.
The supermarket giant has temporarily removed the Everyday Pay option from its Everyday Rewards app after several customers were affected by a 'sophisticated external phishing scam'.
Everyday Pay is a payment method within the Everyday Rewards app which allows members to save their debit and credit cards in a wallet and KetoXplode Stiftung Warentest pay via QR code at the checkout.
The feature, which also allows customers to buy and store gift cards in their wallet, means that customers can both pay and scan their Everyday Rewards card in one action, rather than scanning their card and paying separately.
The supermarket giant Woolworths has temporarily removed the Everyday Pay option from its Everyday Rewards app after several customers were affected by a 'sophisticated external phishing scam'.
But several Everyday Pay users mistakenly gave away their personal information to scammers who were then able to legitimately access their accounts.
Woolworths confirmed on Tuesday that the Everyday Pay QR payment option was now 'turned off' for all users while they investigated.
'Unfortunately, we have identified a small number of Everyday Pay users who have been personally targeted by a sophisticated external phishing scam, which has led to them providing their details to scammers,' an Everyday Rewards spokesperson said.
'We are supporting those who were affected.'
'We want to reassure our members that our Everyday Pay systems and data remain secure and have not been compromised.
'While it was temporarily unavailable last week, the Everyday Pay wallet continues to be available for gift cards - which can be purchased, stored and used for in-store and online purchases.'
Several Everyday Pay customers took to social media to complain about the payment system being down.
Several Everyday Pay customers took to social media to complain about the payment system being down
'What's happening with your Everyday Pay app?!' one user on X asked.
'Days and days without being able to use the QR reader at the till. #pointless'.
The supermarket giant apologised for the inconvenience and revealed it was now working on updating its systems.
'We are now taking this opportunity to review and simplify our in-store Everyday Pay checkout experience, and as a result, QR payments may remain unavailable while we work through this process,' a spokesperson added.
It's understood that regular card transactions and Everyday Rewards loyalty card scans are not affected.
Gift cards stored in the Everyday Wallet were temporarily unavailable last week but can now be accessed in the Everyday Pay wallet.
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